[03/20/19] Christian & Small LLP, a civil defense litigation firm based in Birmingham, AL, has an immediate opening for a full-time Help Desk Support Specialist – Level 1 to assist with the firm’s growing technical support needs.
Job requirements include, but are not limited to:
• First responder to incoming IT Help Desk tickets;
• Diagnose hardware and software problems and if unable to resolve, escalate to IT team members;
• Set up workstations; install and configure software;
• Active Directory experience;
• Telephone system and mobile device support;
• Printer and printing support;
• Set up AV/laptop for group meetings.
Qualifications:
• Must have a min. of three years experience with performing IT support functions;
• Strong computer skills and technical aptitude;
• Excellent PC troubleshooting skills;
• Thorough knowledge of Windows workstations and Office applications;
• Self-starter, with the ability to work independently as well as in a team environment;
• Able to manage multiple, time-sensitive projects and adhere to tight schedules;
• Reflect strong analytical and problem solving skills, with consistent follow through;
• Strong customer-focus and ability to work with a diverse group of people with various levels of training and learning styles;
• Observe strict confidentiality of firm and client matters.
Preferred experience but NOT required:
• Law firm experience is preferred, but not required;
• Supporting legal applications a plus, including Juris, Aderant Total Office, Summation, Adobe Acrobat Pro, Mobile Dictation Applications.
Benefits: Full-time employees are eligible for benefits such as vacation and holidays, health insurance, 401k and other plan benefits.
Christian & Small LLP is an Equal Opportunity Employer (EOE).
Job requirements include, but are not limited to:
• First responder to incoming IT Help Desk tickets;
• Diagnose hardware and software problems and if unable to resolve, escalate to IT team members;
• Set up workstations; install and configure software;
• Active Directory experience;
• Telephone system and mobile device support;
• Printer and printing support;
• Set up AV/laptop for group meetings.
Qualifications:
• Must have a min. of three years experience with performing IT support functions;
• Strong computer skills and technical aptitude;
• Excellent PC troubleshooting skills;
• Thorough knowledge of Windows workstations and Office applications;
• Self-starter, with the ability to work independently as well as in a team environment;
• Able to manage multiple, time-sensitive projects and adhere to tight schedules;
• Reflect strong analytical and problem solving skills, with consistent follow through;
• Strong customer-focus and ability to work with a diverse group of people with various levels of training and learning styles;
• Observe strict confidentiality of firm and client matters.
Preferred experience but NOT required:
• Law firm experience is preferred, but not required;
• Supporting legal applications a plus, including Juris, Aderant Total Office, Summation, Adobe Acrobat Pro, Mobile Dictation Applications.
Benefits: Full-time employees are eligible for benefits such as vacation and holidays, health insurance, 401k and other plan benefits.
Christian & Small LLP is an Equal Opportunity Employer (EOE).
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